The morning case file
London Crime Briefing
Significant incidents, hearings, outcomes and public-data changes across the capital.
Topic
consumerrights
6 stories, newest first.
- Courts · City of London
Google faces £1bn UK app store charges trial
A UK class action lawsuit seeking over £1 billion in damages against Google for alleged hidden charges on Play Store app sales is heading to trial. The claim represents 20 million consumers and businesses who purchased items on the Play Store or Android phones.
City of London4 min readTrust 42 · Craft 67 · Hype 41 - Community Safety · London
Thames Water refunds £145,562 after billing error
A north London teacher was left in his overdraft after Thames Water mistakenly debited £145,562 from his bank account. The company has since returned the funds and offered a gesture of goodwill.
London3 min readTrust 50 · Craft 65 · Hype 45 - Fraud & Cybercrime · City of London
Booking.com faces criticism over fake listings sending tourists to pub
Booking.com is facing accusations of failing to address fake property listings after customers were directed to a Wetherspoons pub instead of advertised luxury apartments. The consumer group Which? highlighted the issue, reporting that pub staff were turning away numerous tourists daily.
City of London4 min readTrust 50 · Craft 65 · Hype 45 - Latest
Fraud victims report lasting impact on mental health
Nearly two-thirds of fraud victims reported increased stress, and over half experienced negative impacts on their mental health, according to a survey by consumer group Which?. Unauthorised fraud and impersonation scams were the most common types.
3 min readTrust 42 · Craft 57 · Hype 41 
LatestPoliteness puts UK adults at risk of scams, report finds
A significant number of UK adults remain on unwanted phone calls due to politeness, leaving them vulnerable to fraud. The Take Five to Stop Fraud campaign advises people to challenge unexpected requests for money or personal details.
3 min readTrust 50 · Craft 65 · Hype 40
Crime Data · LondonLondoners lose £14,732 to stolen online purchases
A London couple has been left £14,732 out of pocket after their online purchases were stolen. Private investigators Adley Barton are warning residents against using the 'leave in a safe space' delivery option.
London3 min readTrust 50 · Craft 65 · Hype 60