Met Police boost language support for Tower Hamlets callers

The Metropolitan Police is implementing measures to ensure that language barriers do not impede callers from receiving necessary assistance, particularly in diverse areas like Tower Hamlets. This initiative involves leveraging a range of tools and staff capabilities to bridge communication gaps.

Enhancing Language Accessibility

During a recent Police and Crime Committee meeting at City Hall, Unmesh Desai, Labour London Assembly member for City and East, inquired about the Met's strategies for supporting callers with language barriers. Assistant Commissioner Ade Adelekan stated that the Met Police utilises the diversity of its call centre staff, enabling some callers to be assisted in their native languages. However, he acknowledged that this is not always feasible, highlighting the potential role of AI translation services in bridging such gaps.

Identifying Vulnerable Callers

Beyond language, the police are also focusing on identifying callers who may be vulnerable due to health conditions or other circumstances that are not immediately apparent over the phone. Mr. Desai specifically asked about the Met's approach to these less obvious cases, where a situation might not present as an urgent emergency but still requires support. Assistant Commissioner Adelekan confirmed the Met's recognition of this issue, adding that further work is needed to ensure this information is used effectively.

Keeping Front Counters Open

Accessibility also extends to face-to-face interactions. Mr. Desai noted his advocacy to prevent the closure of the front counter at Bethnal Green police station, a move he stated was successful due to public pressure. This ensures continued public access for those who prefer or require in-person assistance.